George Kuchera – Gray Heating and Air Conditioning

1-915-544-1566 Monday-Friday 8:00AM-4:30PM

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To our customers and community members:

Gray Heating & Air Conditioning is committed to the safety and well-being of our community.
This enduring value guides us as we face the difficult challenge of responding to the
Coronavirus (COVID-19).

Rest assured, we are making every attempt to continue business as usual, while also
maintaining our company’s commitment to protect the health and safety of our customers and
our employees and their families. With that, you can call Gray Heating & Air Conditioning with
confidence in knowing that:

We are taking every precaution to keep our office, our equipment and our vehicles
clean and sanitized.
We are keeping human contact to a minimum, employing virtual meetings and work-
from-home capabilities where possible.
Any employee who is ill or caring for a sick family member is required to stay home.
We are closely following guidance from the Centers for Disease Control and Prevention
(CDC) regarding hand hygiene and respiratory etiquette.
The sales reps and techs servicing our customers are equipped with hand wipes and
sanitizer and are required to wash hands before and after appointments.
When working with Gray Heating & Air Conditioning, here are some things you can expect:
Please don’t be alarmed or offended if we ask you if anyone in your home or business is
ill or has visited high-risk virus areas; we simply need to protect our workers and their
families. In fact, we ask that you let us know this in advance.
Please understand that we have adopted a “no handshake policy.”
Please be patient. We are making every attempt to meet our customers’ needs;
however, you may experience slight delays in service calls in the event we need to
operate with reduced numbers in staff/techs.

Thank you for your patience during this difficult time. Obviously, this is a quickly evolving
situation, and we are adapting our responses as needed. Stay tuned to our website
grayrefrigeration.com for ongoing updates.

We have always prided ourselves at being responsive to the needs of our customers and
employees, and – now more than ever – we’re reinforcing that commitment. Please call our
office with any questions or concerns at 915.544.1566 in El Paso, and 575.523.2665 in Las
Cruces.